15 DAYS EASY RETURN POLICY
At FashionAndYou we understand your fashion and lifestyle needs and thus bring you over 15 new sales every day. We offer you best discounts for products especially handpicked for you from all over the world; however you need not lose heart if you do not like the fit, color or design. The return request for the same should be activated within 15 days of delivery. You just need to give us a call on our customer care helpline +91 124 4125000, between 9:30 AM to 6:30 PM, 7 days a week or drop us a mail on email@example.com
Need to return? Just follow these simple steps:
- You need to call or e-mail us within 15 days from date of delivery
- Do mention Order number in subject line to help us quickly process your returns
- Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and in saleable condition.
- The original packaging including brand tags, FashionAndYou tags, shoeboxes and dust-bags should be intact while returning the items.
- All returned items should be packed securely and safely to prevent any loss or damage during transit.
- Once your return has been authorized, please refer to the link in our email for the return shipping label. The same is mandatory and should be pasted on every single return packet.
- For all self-shipped returns, please ensure that your shipment reaches our warehouse within 7 days from date of raising the return request.
While our endeavour is always to get you best deals and we do accept returns on apparel & footwear however, following product categories fall under “No Return/Exchange”; unless there is an inherent damage/quality issue at the time of delivery due to amiss from our vendor’s side.
- Fragrances & Cosmetics,
- Handbags & Wallets
- Home Decor
- Home Linen.
Also since lingerie, swimwear and intimate wear involve hygiene concern, the same shall not be considered for returns.
How do you return?
You can return the product in following ways:
- Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which falls under the service network of our courier partners. The same will be informed by our customer care team member at the time of you activating the return.
- Self-ship to our Return Cell: In case your pin code is not serviced by our courier partner, you need to self-ship the product(s) back to us; the same to reach our Return Cell within 7 days. For all self-shipped returns, you will be reimbursed Rs. 100 towards your shipping costs as an e-voucher which can be used for future purchase on our website. Please note, all returns are subject to inspection and quality checks pass on receipt in our warehouse.
All returned products need to clearly bear the consignee address on the return Airway Bill, as given below:
Plot # 241, Udyog Vihar Phase – 1,
Near SP Infocity (Nokia),
Gurgaon – 122016
REFUND OPTIONS FOR YOU:
All sizing issue returns are refunded as store credits, which can be redeemed by you on any of the exciting sales events & shops we showcase across the website within a period of six months
- Your refund amount only includes price of items of the returns accepted post validation by our quality team.
- Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.
- If on a rare chance you receive any damaged/defective product please send an email at firstname.lastname@example.org within 24 hours of delivery, along with photographs and our customer care team will assist you accordingly. Your money refund will be done as NEFT for payments made through ‘cash on delivery’ mode, and if your payment is made through credit/ debit card or any net banking then the amount is credited back to your account from which the payment was made.
- Your returns must reach our Return Cell with original tags; else you will not be eligible for refunds.
- Your returns not validated by our Quality team will be shipped back to you on to pay basis as per your request received via email/phone
Our customer care team is happy to assist you anytime between 9:30AM to 6:30PM and can be reached on +91 124 4125000 or via email at email@example.com